Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Selluent, a product built and operated by ScaleKernel (“we,” “us,” or “our”). By creating an account, installing the Selluent widget, or otherwise using the service, you agree to be bound by these Terms. If you don’t agree, don’t use Selluent.

1. The service

Selluent lets you deploy an AI-powered sales agent on your website via an embed script. The agent is built from information you provide about your business and site, and is designed to answer visitor questions, qualify leads, and report conversation and performance data back to your dashboard. We may update, change, or discontinue features of the service at any time.

2. Accounts

• •You must provide accurate information when creating an account and keep it up to date.
• •You're responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
• •You must be authorized to act on behalf of the business or website you connect to Selluent.

3. Acceptable use

You agree not to use Selluent to:

• •Deploy an agent on a website you don't own or aren't authorized to represent.
• •Collect visitor data unlawfully or without the disclosures your applicable law requires.
• •Transmit unlawful, deceptive, harassing, or fraudulent content through an agent.
• •Attempt to reverse engineer, disrupt, or gain unauthorized access to our systems or infrastructure.
• •Resell or sublicense the service without our written consent.

4. Subscriptions & billing

Paid plans are billed in advance on a recurring basis as described at checkout. Fees are non-refundable except where required by law or explicitly stated otherwise. We may change our pricing with advance notice; continued use of the service after a price change takes effect constitutes acceptance of the new pricing.

5. Your content & data

You retain ownership of the content you provide to build your agent and the visitor conversation data your agent collects. You grant us a limited license to use that data solely to provide, maintain, and improve the service on your behalf. You’re responsible for ensuring you have the right to share any content or data you provide and for complying with applicable privacy law toward your own visitors — see our Privacy Policy for how we handle data.

6. Intellectual property

Selluent, including its software, design, and branding, is owned by ScaleKernel and protected by intellectual property laws. These Terms don’t grant you any rights to our trademarks, logos, or brand assets beyond what’s needed to display the embedded widget on your own site.

7. Third-party links & services

Selluent may link to or integrate with third-party services (such as a CRM). We aren’t responsible for the content, policies, or practices of any third-party service, and your use of them is governed by their own terms.

8. Disclaimer of warranties

Selluent is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We don’t warrant that the service will be uninterrupted, error-free, or that agent responses will always be accurate.

9. Limitation of liability

To the maximum extent permitted by law, ScaleKernel and Selluent won’t be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

10. Termination

You may cancel your account at any time. We may suspend or terminate your access if you violate these Terms, or with reasonable notice for any other reason. On termination, your right to use the service ends, though certain provisions of these Terms (such as intellectual property and limitation of liability) survive.

11. Governing law

These Terms are governed by applicable law without regard to conflict-of-law principles, and any disputes will be resolved in accordance with that jurisdiction, unless otherwise required by local law.

12. Changes to these terms

We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date above and, where appropriate, notify you directly. Continued use of Selluent after changes take effect means you accept the updated Terms.

13. Contact us

Questions about these Terms? Email emmanuel@scalekernel.com.